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In the wake of widespread criticism over its wax figure of the Beyonce, the wax-figure company issued a statement explaining the figure’s appearance.

According to Madame Tussauds, a photo of the figure — which is currently on display in Madame Tussauds New York — that began making the social-media rounds Tuesday offers an inaccurate depiction of the figure due to factors beyond their control.

At  Tussauds, our talented team of sculptors take every effort to ensure we accurately color match all of our wax figures to the celebrity being depicted,” a Madame Tussauds spokeswoman told TheWrap. “Lighting within the attraction combined with flash photography may distort and misrepresent the color of our wax figures which is something our sculptors are unable to account for at the production stage.”